实用英语会话 - 不耐烦的顾客-补发账单-反馈

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With an impatient customer 不耐烦的顾客

A:Excuse me, miss?

B:Yes, sir? How may I help you?

A:I arrived here at 8:30 this morning, and I’ve been waiting since then for service! I need to place an order!

B:I apologize for the delay, sir. Please have a seat here. I’ll take your order.

A：对不起，小姐？

B：什么事，先生？我能帮助您吗？

A：我今早八点半到的这里，一直等到现在！我需要订一批货！

B：非常抱歉耽误您了，先生。请坐。我来为您填单。

Re-issuing a statement 补发账单

A:Good morning. My name’s Albert Moss. I wonder if you could help me.

B:Certainly, sir. Please have a seat. What may I do for you?

A:I’d like to verify how much money I have on account with you. I can’t seem to find my last statement.

B:That’s no problem, sir. I can issue you a new statement. May I have your account number, please?

A：早上好。我叫阿尔伯特·莫斯。不知道您能否帮我个忙？

B：当然可以，先生。请坐。我能为您做些什么？

A：我想核实一下我在你们的账上还有多少钱。我好像找不到我上次的银行对账单了。

B：不成问题，先生。我可以给您发一份新对账单。请问您的账号是多少？

Positive feedback 积极反馈

A:I really appreciate your calling to tell me about this problem, Mr. Roberts.

B:I know I can count on you, Pat. You always have a way of getting things done!

A:Well, thanks for your vote of confidence, Mr. Roberts, I hope I can come through for you!

B:I have no doubt. Thanks!

A：非常感谢您能打电话告诉我这个问题，罗伯茨先生。

B：我知道我能信得过你，帕特。你总能有办法解决问题的。

A：谢谢您的信任，罗伯茨先生。我希望我能帮您解决这个问题。

B：我深信不疑。谢谢。

Devin - Jieyou Translation Practical English

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[来源：原创] [作者：admin] [日期：11-06-20] [热度：]